I-BN Blog

If it is "All About the Customer" then you have to talk the talk and walk the walk!

Published on Jun 8, 2018 11:43:43 AM

I have the good fortune to be able to attend strategy sessions with some of the greatest technology partners on the planet. At these meetings I get to hear prognostications, thought leadership and corporate direction of people and companies which are much smarter than I. The messages about the future of technology, the omnipresence of the cloud and the impact of machine learning are consistent and insightful. One of the messages is always about how all this technology must be customer centric.

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Topics: customer centric, customer service, technology

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