Frequently Asked Questions

 

General Questions

What makes I-BN different from AWS, Azure or Rackspace? 

I-BN has been providing hosting since 1999 and specializes in the unique requirements for business management, accounting or Enterprise Resource Planning (ERP) software for small to mid-size (SMB) companies. Our cloud was designed specifically for hosting Sage100 and SAP Business One with equipment, supporting applications and business processes designed for our target market. This specialization allows us to not only understand, but anticipate client needs and provide a premier service experience.  For example: we specialize in integrating on-premise warehouse tools (bar code scanning, scales, etc.) with the core software.

What is the difference between private and public clouds? 

A private cloud is a collection of one or more virtual servers dedicated to a single customer. Private clouds are the most customizable, allowing a company to utilize the infrastructure to meet their specific requirements.

A public cloud offers a standard solution offered to a homogeneous group of customers. Public clouds are typically single application or application suites designed for a broader audience with economies of scale to lower the end user cost. Microsoft (Office) 365 is a great example of a public cloud. Each customer gets their own private space in the cloud, but many customers use that same infrastructure. I-BN currently offers both private and public clouds for SAP Business One and private clouds for Sage100cloud.

Does I-Business Network Support third party applications?

I-BN supports a wide variety of third party applications and often can replace your in-house servers and desktops with a full outsourced solution (published desktop).  All the end user needs is a device able to access the Internet to use our cloud. For our ERP products, I-BN supports all certified third party applications as well as client specific enhancements.

 

 

Security & Data

Is the I-BN Cloud secure? 

The I-BN Cloud was designed with security as our first and top priority. I-BN provides standard multilayered security in both transmission and storage of the data.  Because internal employees are the #1 source of data breaches, our audit requirements insist that all customers must comply with high security standards. For example, I-BN only supports named users who are required to maintain complex passwords which expire every 90 days.

I-BN has historically maintained the highest security track record in our market and has been Certified by SAP for hosting services.  Our new Cloud 3.0 architecture has been rated A+ by the independent SSL Labs.

What is your backup policy? 

I-BN provides a standard backup service which currently includes 10 days of server images including both programs and backups. These backups are replicated nightly so we can not only restore data to a point in time, but your server image to a point in time.

Does the monthly pricing include unlimited data usage? 

I-BN utilizes Citrix for rich client hosting to minimize the amount of bandwidth and data transfer required. Our standard user bundle includes unlimited data usage for our core applications hosted through web or Citrix connections. If you have external integrations to our cloud, we include one integration method in our standard package. See integrations below.

Where is my ERP data stored? Can I access it offline? 

The ERP database is stored in high performing storage arrays which allow us to efficiently replicate your data offsite. For certain applications, such as Point of Sale, offline synchronization is performed. In I-BN Cloud 3.0 we also use FileCloud for off cloud use of shared storage directories.  The FileCloud drive mapper makes your cloud storage accessible via browser or a mapped drive on your local computer.  For more information on offline synchronization, please contact us.

 

Integrations

What standard integrations does I-BN Offer? 

I-BN offers a broad array of standard integrations for all its ERP packages. These include: 2SimpliConnect Magento or Shopify to Sage or SAP, Avalara Sales Tax, Concur, EDI, Various Warehouse Management systems, FedEx, UPS, etc. shipping, Netstock and Remote location printing

Custom integrations are also available in our environment. One integration method is included in our standard service offerings and additional integrations are typically offered at a fixed fee per month.

Can you use Microsoft Office with I-BN Hosted applications?

Yes, I-BN offers Office 365 support and / or components of the Microsoft Office using our SPLA.  Our standard user fees for some applications includes Excel.  I-BN can provide any Microsoft applications in our hosted environment.

Will Microsoft Outlook integrate with ERP in the Cloud? 

Yes, I-BN can provide Office 365 for server based integration or provide a hosted Outlook client when applications require an Outlook based integration. Because I-BN values security in the cloud, we have created specific procedures when mail is hosted in our environment to protect your ERP data from viruses and other external threats.

Will I be able to print to my local or network printer? 

Yes, both locally attached or network printers are supported. I-BN also offers a remote printing service to print to locations not connected to your local computer.

 

Setup and Implementation

How long will it take to setup my environment in the I-BN Cloud? 

The answer depends upon the applications to be hosted and whether you are:

  1. Migrating from on-premises to the cloud or you are starting the implementation of a new ERP system.
  2. Moving into a private or public cloud.
  3. Hosting a single application or outsourcing your entire desktop.

In all circumstances, I-BN can typically have an environment provisioned, applications installed and testing of component parts within 72 hours of contracting. Going “live” will depend on your timetable of testing and transition.

How do I migrate from on-premises to the I-BN Cloud? 

For a supported application, I-BN provisions a server to your exact application version and service pack or patch level for a straight migration so we can simply restore your database into our fully tested environment. However, many customers use the cloud as a platform for upgrade. In such cases, I-BN may provision one or more environments to support your migration and upgrade. The choice is always yours.

Once I move to the cloud, can I ever go back to on-premises? 

Of course!! You own your data. I-BN has a 90 day or 1 year initial commitment period.  If you are ever dissatisfied with our service, we will provide assistance to move you back on-premises or to an alternate cloud.  Our short term commitment provides you confidence and motivation that our team will provide the highest levels of service in the industry.

Who is responsible for server updates, patching, operating system errors/issues, etc.?

I-BN provides all technical infrastructure support services which is included with the service. Our service also includes an annual upgrade service for installing of patches and new versions of our core supported ERP software.  Application support is provided by your partner of record.

What features or functionality do I lose in the cloud? 

At I-BN we believe that our cloud is better than an on-premises installation for many reasons. In addition to anytime, anywhere access from any device, I-BN utilizes the latest hardware on a regular replacement cycle. Additionally, we provide utilities that are custom tailored to keep your applications up and running smoothly in our cloud based upon our deep application experience.

What Our Clients Say

Had I not found you guys, I probably wouldn't still be at the company. Every day was an absolute challenge with the other hosting company. Not only did you get the job done, but at a price that made us very happy! "

- Erik Szpyra, Director of IT, Auto 7

The conversion from our local MAS 200 to the hosted took place on Saturday morning and was as smooth as silk. "

- Jim Hastings, Chief Financial Officer, Chick Packaging

I'm very pleased with the exceptional service we receive from I-BN. SAP Business One has been a steady, reliable software and I-Business Network's hosting services have exceeded our expectations."

- Anthony Manning, Controller, FTP, Anthony Manning, Controller, FTP